All orders ship from Boston. Call us about anything (857) 399-0444 !

Customer Care

Our Mission:

We make charming shoes for curious people, delivered with uncommon care and delight. We strive to make everyone we touch dream, and every customer we serve feel unique.

Our commitment to exceptional customer service:

At Artemis Design Co. we pride ourselves on our close attention to customer service and customer experience.  If you have any questions or concerns about your experience with Artemis Design Co, please don’t hesitate to reach out directly to the owner- Milicent@artemisdesignco.com.  You can read love letters and see photos from our cherished community here.

Returns & Exchanges

What is your return policy?

Unused merchandise in its original condition* can be returned within 30 days of shipment for an exchange or a refund, less a $7.50 return shipping fee, to the original form of payment.  International sales are final. Our goal and policy is for you to be happy with your Artemis product, so please keep in mind that we flexible with our return time frame. 

*What constitutes “original condition”?

Original condition means that the item has not been scuffed, stretched, or worn (to a reasonable degree- we understand that you need to try the shoes at home on to evaluate if they are a good fit!).  The textile begins to mold to the wearer’s foot after only an hour or so of wear.

What if I’d like to exchange?

If you need a different size or color, please place a new order and follow the return instructions for a refund on your original order.  We suggest that you order your new pair as soon as possible, due to the fact that they are one-of-a-kind pieces that sell fairly quickly!

I’m not sure I have the correct fit, but I’m afraid of stretching the shoes. What should I do? 

You’ll find our full fit guide here, with instructions on how to discern an incorrect fit versus a perfect fit.  We find that it is easiest to talk through fit issues over the phone, so please don't hesitate to call us at 857-399-0444!

How can I make the return?

You can use our Returns Portal to generate a shipping label.  A $7.50 return shipping & handling fee will be deducted from your refund.  Please note that if you ordered before October 15th, please email hi@artemisdesignco.com for a return shipping label- the returns portal will not work for your order.  

Can I use my own shipping method?

Of course!  You can ship to the following address:

Artemis Design Co.
C/O The Field Companies 
650 Pleasant Street
Watertown, MA, 02472

When can I expect my refund?

Please allow up to 2 weeks for your return to be processed, at which point you’ll receive an email from our system notifying you of the refund.  

I was gifted an Artemis item, can I exchange for a different size or color?

Please contact us directly at hi@artemisdesignco.com to initiate an exchange.  Please include the name of the gift-giver (or the order number, if you have it).

Can I return sale items?

All sale items are considered final sale.

What if I was gifted a sale item?

Please reach out to us at hi@artemisdesignco.com. In most cases, we’d be happy to offer an exchange or store credit for sale item gifts.

Orders

How do I check the status of my order?

You’ll receive an initial confirmation email upon placing your order, and a second email once it ships that will include a tracking number.  If you haven’t received this email, please let us know at hi@artemisdesignco.com.

What if I need to cancel or change my order?

Please email hi@artemisdesignco.com, or call us at 857-399-0444.  Please note that if you’ve received a shipping notification email that includes a tracking number, we may not be able to change your order.

Can I place my order over the phone? 

Yes! Please reach out to (857) 399-0444  Monday through Friday 9am- 5pm EST to make a phone order.  If you don't get a hold of us, we will try you back!

Do you offer gift wrapping?

We don’t offer gift wrapping per se, but all of our shoes are packaged in our signature printed dust bag that is lovelier than most gift wrapping!  There is no price displayed directly on the product. We also tend to include extra goodies in our orders, so they’re a special experience no matter what.

Can I order more than one size to try?

Of course!  We really encourage doing this if you’re uncertain about your sizing.  When you receive them, please feel free to call us at 857-399-0444 to talk through the fit.

Domestic Shipping

When will my order ship? 

Standard orders placed before 11am EST on a business day will ship that afternoon.  Expedited orders placed before 2pm EST will ship that day. Otherwise, your order will ship on the next business day.  Please note that in the rare instance that you ordered a "pre-order" or "made-to-order" product, the estimated shipping times will be explicitly noted in the product detail. 

What are your shipping rates?

Standard US orders arrive 2-6 business days from shipping via UPS Surepost. Commercial and expedited ship UPS.

Standard Domestic Shipping

Free (Orders over $200)

Second Day Air

$25

Next Day Air

$60

International Shipping

See below

 

Do you ship to PO Boxes?

Yes! However, please note that UPS does not deliver to P.O. boxes, which means if you need your item delivered to a PO box it will be shipped out via USPS. Please note that this may effect order tracking. 

Help--my package is missing!

Artemis is not responsible for packages once they’re in the custody of a carrier for delivery; however, we’d be glad to contact the carrier on your behalf.  We would recommend requesting a “signature on delivery”, or ordering your package to your office or workplace to ensure you are there to accept it when it arrives.  If this unfortunate circumstance happens to you, please email us at hi@artemisdesignco.com so that we can help to rectify the situation.

International Shipping

What are your international shipping rates?

International shipping costs $40 plus $5 per item.

When will I receive my international order?

It varies by destination, but most international orders will arrive within 3 business days of shipment.  Please note that customs delays are possible and are out of our and our shipping carriers control.

Will I need to pay import or duty taxes? 

Depending on the value of your order, international customers may be required to pay duties and taxes upon arrival of the goods in their country.  Please check with your local customs office for up to date information on your country's specific fees.

Artemis Design Co. is not responsible for any taxes or duties that customs offices may require, and if you decide to reject your shipment, you will still be responsible for customs duties, shipping charges and will forfeit your right to a refund for the product itself.  Please note that we will not undervalue a product.

Sizing

Women's Shoe Sizing Guide

womens kilim shoes sizing guide

What size should I order in Women’s Artemis Shoes?

Please see the sizing chart below.  If you wear a half size, order the next whole size down in our closed-back styles (Loafers or Smoking Shoes), or the next whole size up in open-back styles (Slides, Slippers, and Sandals).

 

Men's Shoe Sizing Guide

mens kilim shoes sizing guide

What size should I order in Men’s Artemis Shoes?

Please see the sizing chart above.  In our Kilim Loafers, we recommend selecting the European equivalent of the smallest US size you wear.  For example, if you are usually a US 10, but sometimes wear a 9.5, order a 42 in the Kilim Loafer. In our open-back Kilim Slipper, order one size larger than that (a 43 for the previous example).

I have wide feet.  Will Artemis shoes fit me?

Kilim is made from natural fibers, which will stretch and mold to your feet over time-- much like a fine leather shoe. That being said, our Women’s Smoking Shoe is a naturally wider style than the Women’s Kilim Loafer. Our open-back styles (Kilim Slides, Kilim Slippers, and Kilim Sandals) are also very forgiving, width-wise.

I just received my shoes, and they’re beautiful!  How do I tell if the fit is correct?

It’s a perfect fit if initially they feel snug (even uncomfortably so), but your toes are flat rather than scrunched up to fit.  Much like high quality leather shoes, our Kilim shoes will stretch to mold to your foot.

They are too large if you can fit your finger in the space behind your heel. They should be exchanged for a smaller size.  If there is just a bit of space, and your heel occasionally pops out of the back, a heel insert (available on Amazon.com) may do the trick.

They are too small if your toes are curled under to squeeze into your Kilim shoes lengthwise, or if the tips of your toes are pressed against the very front.  If your toes are flat but the shoe is very tight around the sides of your feet, hang in there! The Kilim material will stretch to accommodate your foot width-wise and a tiny bit lengthwise.   

What is the break-in process like?

After wearing them for 1-3 days you should feel a noticeable difference in the stiffness and tightness of the Kilim. If they are still feeling very tight, we suggest wearing them around the house with thick socks on.  If they still feel tight, we’d suggest bringing them to your local cobbler to be stretched in your specific problem areas. You will notice that after they are fully broken in, the Kilim will feel soft and relaxed. Also note that our Sumak styles are made from a more structured, dual-layer textile that takes longer to break in than the Kilim styles.

Do the women’s and men’s sizes equate?

We find that a Women’s 40 equates in length to a Men’s 39, and so on.  Our Men’s Kilim Loafer is very similar to our Women’s Kilim Smoking Shoe, but slightly wider and with a higher vamp (about ¼”).  

Can I order more than one size to try?

Of course!  We really encourage doing this if you’re uncertain about your sizing.  When you receive them, please feel free to call us at 857-399-0444 to talk through the fit.

Kilim Belt Sizing

Kilim belt sizing guide

Kilim Bag Sizing

Kilim bag sizing diagram

Product Care:

Kilim Shoes

Artemis Design Co. Kilim Shoes are handmade by skilled Turkish cobblers using antique carpets.  The Kilim textile and leather sole are very durable and will age well with time. If you plan on using your Kilim shoes for daily walks or throughout city streets, you may extend the life of the soles by asking your local cobbler to attach a rubber sole to them. Avoid heavy rain or snow, but if your shoes do become a little bit wet, that’s ok; just let them dry out completely and continue wearing as usual. To clean small stains, blot with a warm washcloth.  Let heavier dirt or mud stains dry, and once dried, brush them off with a bristle brush.

Silk Shoes

Silk shoes may be treated with a waterproofing spray (we recommend Tarrago Hightech Nano Protector)  before wear to help protect the material from stains and rain.  You may also extend the life of the leather soles by having a cobbler to attach a rubber sole to them.

Velvet Shoes

Velvet shoes may be treated with a waterproofing spray (we recommend Tarrago Hightech Nano Protector) before wear to help protect the material from stains and rain.  If the shoes get wet, you can freshen them up by brushing them lightly with a soft clothing brush.  You may also extend the life of the leather soles by having a cobbler to attach a rubber sole to them.

Kilim Bags

The Kilim textile and leather trim are very durable and will age well with time. If your Kilim Bag becomes a little bit wet, that’s ok; just let it dry out completely and continue using as usual. To clean small stains, blot with a warm washcloth and.  Let heavier dirt or mud stains dry, and once dried, brush them off with a bristle brush.

There are some imperfections in the material of my shoes or bag.  Is this product defective?

Artemis Design Co. Flying Carpet Shoes are handmade by skilled Turkish cobblers using antique carpets. Due to the handwoven nature of the carpets that we source, you may notice small gaps in the material, “nubby” areas, and asymmetry-- these small imperfections are just the nature of antique Kilim textiles, and are not signs of a defective product.  The photographs of our products are completely untouched, so you should be able to detect any imperfections before you purchase. That being said, if you’ve discovered an issue that displeases you in any way, please don’t hesitate to reach out to us-- we are here to make sure that you are delighted with your product.

I walk everywhere!  Can I wear my Artemis shoes?

If you plan on using your Kilim shoes daily or throughout city streets, you may extend the life of the soles by asking your local cobbler to attach a rubber sole to them.

How will Artemis shoes wear?

The Kilim textile and leather sole are very durable and will age well with time. One of the beauties of Kilim shoes, if that they will stretch and mould beautifully with time to the wearers foot. We’ve received countless emails and calls from customers saying that their Kilim shoes are the most comfortable shoes they own!

Do you do repairs, and what is your warranty?

Artemis Design Co. will repair items purchased through artemisdesignco.com at no charge for up to 1 year following purchase (under all reasonable circumstances). For purchases older than 1 year, repairs could be subject to a fee assessed on a case-by-case basis. We will always do our best to repair your Artemis Design Co. product because we stand by our products and their enduring quality. Please contact us at hi@artemisdesignco.com with your specific repair request to determine whether repair can be accommodated and the associated charge.

Miscellaneous FAQ

If the pair of Kilim shoes that I like says “sold out”, is it possible to get another pair just like it?  Or, I see a pair of Kilim shoes that I like, but they are not my size, can I get them made in my size?

Unfortunately not.  The beauty of our Kilim shoes and handbags is that each one is one of a kind, completely unique, and you will be the only person who has them!  For this reason, we cannot replicate a pair of Kilim shoes that has already sold, or create a custom pair in your size. We use large pieces of Kilim textile to create the shoes, so it is possible that we have a similar looking pair in your size that is “cut from the same cloth”, but we cannot guarantee it, and we cannot re-create a “sold out” pair.  If you have a boutique, a wedding party, or just a very large family who would like to have multiple kilim shoes made and cut from the same carpet, we would be excited to talk to you about the possibilities. Please shoot us an email at hi@artemisdesignco.com and we will get back to you right away.

How often do you replenish your stock, and how can I find out when a new collection is released?

We re-stock any product category we can every Thursday at noon, and always notify our email list of what's been added to the site.  You can join the Flying Carpet Shoe Club to find out about new stock, new collections and the latest happenings at Artemis Design Co. We promise not to flood your inbox, and to only reach out to you if we have something really exciting to share!

If I have a press question, who should I contact?

For press inquiries please email: milicent@artemisdesignco.com

If I am a retailer and want to carry your products, who should I contact?

Happy to hear it! Please contact: milicent@artemisdesignco.com for all wholesale inquiries.