Unused merchandise in its original condition* can be returned within 30 days of shipment for an exchange or a full refund. Our goal and policy is for you to be happy with your Artemis product, so please reach out to us if you have any questions or concerns- we are here for you! International sales and discounted items are a final sale. *Please note that we will not accept any items that have been scuffed, or have been stretched. Lightly worn Kilim shoes will not be accepted for return, as the Kilim begins to mold to the wearers foot after only an hour or so of wear.
Please ship to:
Artemis Design Co.
119 Braintree St. Studio 517,
Allston, MA 02134.
Make sure to include this piece of paper so we may identify who they came from.
If you are having issues with sizing and you aren’t sure what size you are, please send us an outline drawing of your foot with your return. We’ll reach out to you right away with our best estimate for your shoe size!
At this time we do not offer direct exchanges due to the uniqueness and demand for each product. If you need a different size/color please place a new order and follow the return instructions for a refund on your original order. We suggest that you order your new pair as soon as possible, due to the fact that they are one of a kind pieces that sell fairly quickly!
Call us anytime- (857) 399-0444